Last Updated on: 30 July 2024
These terms and conditions (“Terms”) and the privacy policy (as available on the url https://blinkit.global/landing-pages/terms_and_conditions) (“Privacy Policy”) (collectively “User Agreement”) forms an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules made there under, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time.
This User Agreement is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of the website blinkit.global (including the uniform resource locator created for each Merchant) (“Website”), the mobile application available on Play Store and app store- Blinkit i.e. (“App”) and the uniform resource locator created for each Merchant (the ‘Website’, the ‘App’ is collectively hereinafter referred to as the “Platform”), operated by Blinkit Private Limited, a company incorporated under the laws of India and its registered office at 1042/2, VISTAR COLONY, MAKNPUR INDIRAPURAM , GHAZIABAD, Uttar Pradesh, India - 201012.
General
These Terms define the relationship between Blinkit Private Limited ("Blinkit", "we", "us", or "our") and any individual or entity ("User", "you", or "your") accessing or using our Platform. By accessing or using the Platform, you agree to these Terms. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Blinkit facilitates transactions on its Platform between merchants (including restaurants, stores, and service providers) ("Merchants") and buyers ("Buyers"). The Platform offers a range of products and services, including food and beverages, consumer goods, and more ("Platform Services").
These Terms govern your use of the Platform and the services provided. By accessing, registering, or using the Platform, you acknowledge and agree to comply with these Terms, including any policies and guidelines referenced herein or provided on the Platform.
Please review these Terms carefully before using the Platform, registering, listing items, accessing information or services, or posting content. Your use of the Platform constitutes acceptance of these Terms and any applicable policies or guidelines published by Blinkit, including the Privacy Policy ("Policies").
The content on the Platform is for general informational purposes only and should not be relied upon as professional advice. Before making any decisions based on information from the Platform, seek professional advice.
Amendment
Blinkit Private Limited ("Blinkit", "we", "us", or "our") reserves the right to modify the Platform, these Terms, and/or Policies at any time. We also retain the right to deny access, terminate memberships, or delete accounts of any User whom we believe has violated the User Agreement.
You are advised that any amendments to the User Agreement, incorporated herein by reference, will be notified solely on publicly accessible links on the Platform. By accessing, browsing, or using the Platform, you agree that such publication constitutes sufficient notice to you. The revised version or terms shall become effective immediately upon publication on the Platform.
Blinkit is not obligated to provide prior notice to Users for amendments that, in our opinion, may diminish existing rights or impose additional obligations on Users. You understand and accept that the determination of whether proposed amendments have such effects will be made solely by Blinkit in its discretion.
Definitions
Affiliate: Any person who directly or indirectly controls, is controlled by, or is under common control with Blinkit Private Limited. "Control" refers to the ability of a person or group of persons acting together to direct or influence the management and policies of another entity, whether through board representation, ownership of voting rights, or contractual arrangements.
Authority: Any union, national, state, local, or other governmental, statutory, administrative, judicial, regulatory, or self-regulating authority, agency, or instrumentality having jurisdiction over the relevant matter.
Grievance Redressal Officer: The official appointed by Blinkit Private Limited in accordance with applicable laws to address grievances from Users, as required.
Information: Includes any confidential and/or personally identifiable information provided to Blinkit or other Users of the Platform during registration or through communication channels. This may include, but is not limited to, name, gender, age, email address, mailing address, phone number, or other personal details.
Internal Service Provider: Logistics or other backend service providers appointed by Blinkit to facilitate various operational aspects of the Platform, such as search technology, discussion boards, payments, affiliate and rewards programs, co-branded credit cards, maintenance services, and database management.
Law: All statutes, enactments, acts of legislature, laws, ordinances, rules, byelaws, regulations, notifications, guidelines, policies, directions, directives, and orders of any government or Authority.
Losses: Includes, without limitation, losses, liabilities, actions, suits, claims, proceedings, costs, damages, penalties, judgments, amounts paid in settlement, and expenses.
Pay Facility: The automated electronic payment or collection and remittance facility provided by Blinkit to facilitate payments for paid services on the Platform. This can be done directly through banks or financial institution infrastructure, indirectly through payment gateway providers, or through any facility authorized by the Reserve Bank of India.
Person: Any individual, legal entity, company, body corporate, partnership firm, association, Hindu undivided family, trust, society, limited liability partnership, or proprietorship, whether incorporated or not.
Policies: Includes the Privacy Policy and any other policies of Blinkit Private Limited as amended and provided on the Platform or communicated to Users through other means from time to time.
Services: The services provided by the Platform as specifically notified by Blinkit on the Platform or through other communication channels. This currently includes acting as an intermediary or facilitator for enabling Users to sell their products or services online via web and/or mobile applications.
User(s): Any individual using the Platform.
Eligibility
To use the Platform, you must be 18 (eighteen) years of age or older. The Platform is intended for use only by individuals who can enter into and perform legally binding contracts under the Indian Contract Act, 1872.
The Company shall not be held liable if any false information, including age, is provided by the User. The User, or their natural or appointed guardian, shall bear full liability for any consequences under the applicable laws of their country.
The Company disclaims all liability arising from unauthorized use of the Platform and any third-party liability resulting from your use of the Platform if you are a minor.
Registration and Creation of Profile
To access the relevant Services, a User must register and create a profile by choosing a username and password, or by registering through mobile verification and providing necessary details.
You are solely responsible for maintaining the confidentiality of your login details, including your username, password, and any user code provided. The Platform will grant access to anyone who possesses your username, password, or code, as if they were you. You are accountable for all activities conducted under your username, password, and code. If registered on the Platform, you must ensure the confidentiality of your account access information and password.
You must immediately notify the Company of any actual or suspected unauthorized use of your account or password. The Company and its Personnel shall not be liable for any losses arising from a breach of your username, password, user code, or unauthorized use of your account. You are liable for any losses incurred by the Company or other parties due to unauthorized use of your account.
By registering on or using the Platform, you agree that the sole purpose is to enable yourself to legally operate your business online. You agree not to use the Platform for any other purposes beyond those permitted under applicable law.
User Information
By signing up on the Platform or for any other purpose as prompted, you agree to provide true, accurate, up-to-date, and complete information.
Certain information you provide on the Platform, including in your profile, may reveal aspects of your private life or be deemed "personal" or “sensitive” under applicable laws. You expressly and voluntarily accept the terms of the User Agreement by supplying such information.
To use our Services, you must use specified devices, software, and data connections, which we do not supply. By using our Services, you consent to downloading and installing updates, including automatic updates.
You are responsible for all carrier data plan fees, taxes, and other associated costs incurred from using our Services. We may charge for our Services, including applicable taxes, and do not provide refunds except as required by law.
The Company is not responsible for verifying the authenticity of personal information or sensitive data you provide, either to the Company or through any other means.
You agree not to misrepresent your identity or impersonate another User. It is your responsibility to maintain and promptly update the information you provide to ensure it remains true, accurate, current, complete, and not misleading.
If you provide untrue, inaccurate, misleading, outdated, or incomplete information, or if the Company has grounds to believe so, we reserve the right to suspend, terminate, or block your access to the Platform indefinitely. The Company and its Personnel shall not be liable for any damages, losses, direct or indirect, arising from reliance on such information by any party.
Once signed up, you grant the Platform access to your mobile device, including mobile numbers of other Users, your location, storage, internet access, vibration control, and other data stored on your device, for the purposes outlined in our Privacy Policy.
Electronic Communication
You agree to stay informed of all data, information, and communications concerning you that are made available on the Platform by the Company. By using the Platform or providing any data or information, including correspondence (via email or otherwise) to or from the Company, you acknowledge that such interactions are conducted through electronic records. You consent to receiving communications from the Company via electronic documents, including emails and/or SMS, which will be considered sufficient for notice or as electronic records.
You understand that you may incur charges associated with accessing such communications, including text messaging charges for messages sent to your mobile device. Our communications to you may include information about various features of our services. Unless you opt out, the Company may also send you promotional information.
Certain communications or notifications, such as service announcements and administrative messages, may be necessary for us to provide as part of the Services, and you may not be able to opt out of receiving them. If you add your phone number to your account and later change or deactivate that number, it is your responsibility to update your account information to prevent communication to anyone who might acquire your old number.
General Terms
All commercial and contractual terms are solely agreed upon between Buyers and Merchants regarding products and services offered by the Merchants. These terms include, but are not limited to, price, applicable taxes, shipping costs, payment terms, delivery dates, warranties, and after-sales services. The Company does not control, determine, advise on, or involve itself in the offering or acceptance of these commercial and contractual terms between Buyers and Merchants. However, the Company may provide support services to Merchants for order fulfillment, logistics, payment modes, payment collection, and other related services as agreed between the Company and the Merchants. The pricing of products and services offered by the Merchants is determined solely by the Merchants themselves, and the Company has no role in this pricing determination.
The Company does not make any representation or warranty regarding the specifics of Merchants (such as legal title, creditworthiness, identity, etc.). Users are advised to independently verify the credentials of any Merchant they choose to transact with on the Platform and exercise their own judgment in such dealings. All Merchant offers, promotions, and third-party offers are subject to their respective terms and conditions, and the Company bears no responsibility for such offers or promotions.
The Company neither makes any representation nor provides any warranty regarding the specifics (such as quality, value, marketability, etc.) of the products or services offered for sale or purchase on the Platform, nor does it implicitly or explicitly endorse such transactions. The Company assumes no liability for any errors or omissions, whether made by itself or third parties (including Merchants).
The Company is not liable for any non-performance or breach of contract between Buyers and Merchants. Merchants agree to indemnify the Company for any losses incurred due to their use of the Platform and interactions with Buyers. The Company cannot guarantee that transactions between Buyers and Merchants will be completed satisfactorily. The Company is not responsible for unsatisfactory service performance, damages, or delays caused by products that are out of stock, unavailable, or on backorder.
The Company operates solely as an online marketplace facilitator and does not at any point take possession of or come into ownership of the products or services offered by Merchants on the Platform. The Company does not hold any right, title, or interest in these products nor does it have any obligations or liabilities related to contracts between Buyers and Merchants.
The Company provides a platform for communication, and it is agreed that any contract for the sale of products or services is strictly between the Merchant and the Buyer. In the event of complaints from Buyers regarding efficacy, quality, or any other issues, the Company’s responsibility is limited to notifying the Merchant and redirecting the Buyer to the Merchant’s consumer call center. The Merchant bears sole responsibility for addressing Buyer complaints. Should You raise a complaint against any Merchant accessed through our Platform, we will assist You by providing relevant information such as Merchant details and specific Order information to facilitate resolution of the complaint to the best of our ability.
Merchant Terms
Merchants may list and provide details of products/services for sale to Buyers as registered users of the Platform. However, Merchants are prohibited from selling any products listed under the banned items (as identified by the Company from time to time) or otherwise prohibited for sale under applicable Law.
Merchants agree and warrant that they are legally permitted to sell the products listed on the Platform. Product listings must include text descriptions, graphics, and pictures that accurately describe the products for sale. All listed products must be categorized appropriately on the Platform. Soliciting business offline or outside the Platform with Buyers is strictly prohibited and constitutes a breach of the User Agreement. Merchants must maintain sufficient stock to fulfill orders successfully.
Merchants further agree and warrant that descriptions, images, and other content related to products/services are complete, accurate, and directly correspond to the appearance, nature, quality, purpose, and other features of the products/services.
The product listing descriptions must not be misleading and must accurately represent the actual condition of the product. If the product received by the Buyer does not match the description provided, Merchants agree to refund any amounts received from the Buyer.
Merchants shall not abuse or misuse the Platform or engage in activities that violate the terms of the User Agreement. Violation of these terms may result in suspension of the Merchant's account or permanent debarment from accessing the Platform.
Terms and Conditions for Using Blinkit Delivery:
Sellers must accurately declare the description and value of products.
If the declared description, weight, or price of a product is incorrect, sellers may be liable to pay additional charges.
Registered sellers must ensure that products offered are genuine and match the descriptions provided on the website. Sellers agree that offered items comply with transportation limits under applicable laws and are not classified as "prohibited goods" as outlined in Annexure I ("Prohibited Goods"), available for download here.
Any disputes related to lost orders in transit, return-to-origin (RTO), undelivered orders, or incorrect status updates must be raised within 45 days from the shipment creation date.
User Obligations
By using the Platform, you agree, undertake, and confirm to abide by the following binding principles:
Content Restrictions: You shall not host, display, upload, download, modify, publish, transmit, update, or share any information which:
Belongs to another person and which you do not have any right to;
Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting, or invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, or encourages illegal activities such as money laundering or gambling;
Is misleading or misrepresentative;
Is patently offensive to the online community, promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm against any group or individual;
Harasses or advocates harassment of another person;
Involves transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming";
Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous;
Infringes upon or violates any third party's rights, including intellectual property rights, rights of privacy, or rights of publicity;
Promotes illegal copies of copyrighted works, provides pirated computer programs or music, or links to such material;
Contains restricted or password-only access pages, hidden pages or images;
Exploits people in a sexual or violent manner, or solicits personal information from anyone;
Provides instructional information about illegal activities;
Contains videos, photographs, or images of another person without their consent;
Attempts to gain unauthorized access to the Platform or other users' accounts, or solicits passwords or personal information for unlawful purposes;
Engages in commercial activities without our prior written consent, such as contests, sweepstakes, advertising, or pyramid schemes;
Solicits or engages in gambling activities;
Interferes with another user's enjoyment of the Platform;
Refers to websites or URLs containing inappropriate content;
Harms minors in any way;
Infringes any intellectual property rights or violates trade secrets of third parties;
Violates any applicable laws;
Deceives or misleads others or communicates offensive information;
Impersonates another person;
Contains computer viruses or other harmful code that may damage the Platform or users' systems;
Threatens national unity, security, or sovereignty, or incites criminal offences;
Contains false, inaccurate, or misleading information;
Offers, trades, or deals in items prohibited under applicable laws;
Creates liability for us or causes us to lose services of our providers.
Reporting Violations: If you become aware of any actions, omissions, transactions, or attempted transactions violating these Terms or applicable laws, you must promptly notify us at legal@blinkit.global.
Unauthorized Access: You shall not use automated devices, algorithms, or methodologies to access or monitor the Platform, or attempt to gain unauthorized access to any part of the Platform or its systems.
Compliance: You shall comply with all provisions of:
The Information Technology Act, 2000 and its rules;
All applicable laws, including international laws, foreign exchange regulations, and tax laws;
Our Terms and Policies regarding your use of the Platform.
Grant of Rights: You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, and distribute your information in any media for purposes consistent with our Terms and Policies.
Accuracy of Information: You are responsible for ensuring that all information provided regarding products or services is complete, accurate, and not misleading.
Prohibited Activities: You shall not engage in unauthorized advertising, solicitation, or transmission of commercial emails to other users of the Platform.
Third Party Interactions: Your dealings with advertisers found on the Platform are solely between you and the advertiser. We are not liable for any loss or damage incurred from such dealings.
Content Monitoring: We reserve the right to monitor and remove any content that violates our Terms or applicable laws, though we are not obligated to do so.
Intellectual Property: Respect the intellectual property rights of others. We may remove infringing content without prior notice.
Fee Changes: While registration and account maintenance are currently free, we reserve the right to introduce fees or modify existing services. Changes will be posted on the Platform and will be effective immediately.
Legal Compliance: You confirm that these Terms do not breach any agreements you are party to or any applicable laws. You also confirm that no legal action prohibits your participation in the User Agreement.
Account Transfer: You shall not transfer your account or assign rights and obligations under the User Agreement without our prior written consent.
Actions for Violation
In the event of any violation of the User Agreement by you, the Company reserves the right to immediately terminate your access or usage rights to the Platform without prior notice. Any violative information displayed or submitted on the Platform may be promptly removed and/or reported to investigating authorities under applicable law.
If the Company terminates your access to the Platform, it may, at its sole discretion, remove and delete any data and files stored by you on its servers. You acknowledge and agree that the Company and the Platform shall not be held responsible or liable in any manner for the removal or deletion of such information.
No Endorsement
We do not endorse any Merchant or the products/services they offer. While these Terms require you to provide accurate information, we do not verify the purported identity of Merchants. Consequently, we are not liable for any damage or harm resulting from your interactions with Merchants.
By using the Services, you agree that any legal remedy or liability you seek for actions or omissions of Merchants or other third parties will be limited to a claim against the specific Merchant or third party responsible for the harm. You agree not to hold us liable or seek any legal remedy from us regarding such actions or omissions.
Disclaimers
The Platform undergoes constant upgrades, and certain functions and features may not always be fully operational.
Due to the inherent uncertainties in electronic distribution of information and the limitations in aggregating data from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the Platform or errors in its functionality. Therefore, we do not guarantee that all posted information is always accurate.
We expressly disclaim any liability arising from unauthorized use of credit/debit cards.
The Company disclaims all liability arising from violations of applicable laws, including those governing products and services offered by Merchants.
While the materials provided on the Platform aim to offer accurate information, they are provided with the understanding that we make no guarantees, representations, or warranties, whether expressed or implied, regarding professional qualifications, expertise, or quality of work. We do not endorse any service described herein. In no event shall we be liable to you or any third party for decisions made or actions taken based on such information.
The information provided here is "as is". We and our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness, or completeness of any information or data provided here, nor can it be relied upon. Users are encouraged to use, adapt, modify, or alter suggestions based on their specific circumstances, absolving us, our consultants, business associates, affiliates, partners, and employees from any professional liability.
We shall not be liable to you or anyone else for any losses or injuries arising from the information provided on the Platform. In no event will we or our personnel be liable for any decision made or action taken by your reliance on the content contained on the Platform.
We will not be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential, or exemplary damages, damages for personal injury/wrongful death, or damages resulting from lost profits, lost data, or business interruption) resulting from services provided by third parties or merchants accessed through the Platform, whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.
We reserve the right, without notice, to: (a) modify, suspend, or terminate operation of or access to the Platform or any portion thereof; (b) modify or change the Platform or any portion thereof, including applicable policies or terms; or (c) interrupt the operation of the Platform or any portion thereof for maintenance, error correction, or other changes as necessary.
Intellectual Property
We either own the intellectual property rights or possess the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to utilize the intellectual property in the Platform and its materials, including but not limited to user interface, layout format, order placing process flow, ideas, design, structure, expression, and any content therein (excluding content posted by Merchants).
You acknowledge that the Company is the registered owner of the word mark ‘Blinkit’ and its logo, including variants (“IPR”). You agree not to directly or indirectly challenge the validity of, or the Company’s or its Affiliates' proprietary rights in, the registered marks or any registrations thereof, nor file any applications for registration of marks confusingly similar to the licensed marks, any variations thereof, or any translations or transliterations thereof in another language, for any products/services or in any territory worldwide. If you become aware of any infringement of IPR, you shall promptly report it to legal@blinkit.global with all relevant details.
You may print one copy and download extracts of any page(s) from the Platform for your personal reference. You may also share materials within your organization.
You must not modify the paper or digital copies of any materials you print or download, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from accompanying text.
You must not use any part of the materials on the Platform for commercial purposes without obtaining a license from us or our licensors.
If you print, copy, or download any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
You may download information presented on the Platform solely at your own risk, without any express or implied warranty from us regarding such information, provided that:
The information is used strictly for personal and non-commercial purposes.
No alterations or modifications are made to the information.
No additional statements or warranties are made regarding the information on our behalf.
Our ownership and other legal rights in relation to the information are not removed, either partially or entirely.
The information is not reproduced, republished, transmitted, displayed, posted, or distributed in any form or by any means.
Payment
For all transactions between the Merchant and the Buyer, the Merchant agrees to pay a Transaction Fee equal to 2% of the transaction value (“Transaction Fees”) to the Company. The Merchant acknowledges that the Transaction Fees are subject to change, and such changes will be published on the Platform periodically.
We utilize third-party service providers or payment gateways to process payments for products purchased from Merchants by Buyers.
Upon receipt of the goods/services by the Buyer from the Merchant, the relevant third-party service provider will transfer the amount paid by the Buyer against an Order (after deducting the Transaction Fees) to the Merchant’s account within 2 working days.
To facilitate paid services on the Platform, the Company may offer a Pay Facility through a third-party service provider. The Pay Facility enables automated collection and remittance services using authorized banking infrastructure, credit/debit/cash cards, mobile wallets, and other approved payment methods.
The Pay Facility supports payments through credit/debit cards, UPI, mobile wallets, and other methods available while selecting the payment method. Changes to supported payment mechanisms will be effective upon publication on the third-party service provider’s website.
While availing any payment method on the Platform:
We do not assume liability for any loss or damage arising directly or indirectly due to lack of transaction authorization, exceeding preset limits, payment issues, or transaction declines.
All payment transactions are subject to approval by your issuing bank. The Merchant may cancel Orders if payment authorization is delayed.
You agree not to use credit card/debit card/net-banking details unlawfully owned by you.
All payments on the Platform must be made in Indian Rupees acceptable in India. The Platform does not facilitate transactions in any other currency.
The Company or its service providers are authorized by Merchants to collect, process, facilitate, and remit payments electronically or through ‘cash on delivery’ for transactions on the Platform.
Your relationship with the Company is on a principal-to-principal basis. By accepting these Terms, you acknowledge that the Company is an independent contractor and does not control or assume liability for products/services listed on the Platform.
The Pay Facility provided by the Company is an electronic payment, receiving, and remittance facilitation service. It is not a banking or financial service and does not act in a trustee or fiduciary capacity with respect to transactions.
Payment Facility for Buyers:
As a Buyer, initiating a transaction constitutes a legally binding contract with the Merchant to purchase products/services using the Pay Facility. You shall pay the transaction price through your issuing bank to the Merchant.
You are entitled to claim a refund of the transaction price from the Merchant if you do not receive the goods/services within the agreed time period.
Refunds may not be available for certain categories of products/services or transactions.
Refunds, if applicable, will be made to the same issuing bank from which the transaction price was received, or through other methods available on the third-party payment gateway’s website.
Refunds are processed in Indian Rupees equivalent to the transaction price received.
Refunds for electronic payments are made through approved online banking/electronic funds transfer systems.
You may be required to provide additional documents for refund verification.
The Company reserves the right to impose transaction limits and refuse transactions exceeding such limits or from Buyers with questionable transaction histories.
Buyers and Merchants agree that the Company is not liable for damages resulting from non-processing or delayed processing of transaction prices beyond its control.
Compliance with Laws:
Buyers and Merchants must comply with all applicable laws (including regulatory requirements by Reserve Bank of India, Foreign Exchange Management Act, Prevention of Money Laundering Act, Income Tax Act, etc.) for using the payment facility.
Buyer's Arrangement with Issuing Bank:
All valid credit/debit/cash cards and other payment instruments are processed using payment gateways or payment system infrastructures governed by terms agreed between the Buyer and the issuing bank/payment instrument company.
Online bank transfers are processed using gateways provided by respective issuing banks supporting the Pay Facility, governed by terms agreed between the Buyer and the issuing bank.
Third Party Links
The Platform may contain links to advertisement banners and information about external services and resources provided by third parties. We do not provide any express or implied warranties or guarantees regarding the content, services, and information offered on these linked websites. Any concerns regarding such services or resources, or links to them, should be directed to the respective service or resource provider. These links are provided solely for the convenience of Platform visitors.
You have the option to visit any linked websites entirely at your own discretion. However, we do not assume responsibility for the outcomes of any interactions on these external sites.
Limitation of Liability
In no event shall the Company, its Personnel, suppliers, service providers, or internal service providers be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising in any manner whatsoever out of or in connection with the Platform, the Pay Facility, services provided by internal service providers on behalf of the Platform or the Company, or any other services.
The Company’s liability under all circumstances is limited to the amount of charges/fees, if any, paid by You to the Company. The Company, its Personnel, internal service providers, and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any information or communication provided on or through the use of the Platform, or that the operation of the Platform or Pay Facility will be error-free and/or uninterrupted. The Company assumes no liability whatsoever for any monetary or other damage suffered by You on account of: (a) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Platform or Pay Facility; or (b) any delay, failure, interruption, or errors in the operation of the Platform or Pay Facility.
Indemnity for Non-Compliance or Breach
You agree to indemnify and hold harmless the Company, its parent company, subsidiaries, Personnel, Affiliates, internal service providers, and their respective officers, shareholders, directors, agents, and employees from and against any and all losses, liabilities, actions, suits, claims, proceedings, costs, damages, judgments, amounts paid in settlement, and expenses (including attorneys' fees and disbursements) incurred by any third party or penalties imposed due to or arising out of your breach of the User Agreement or arising from untrue, inaccurate, misleading, not current, or incomplete information provided or verified by you.
Consent and Privacy Policy
By using the Platform and/or by providing your information, you consent to the collection and use of such information disclosed by you on the Platform and on the Pay Facility (if applicable) by the Company. The personal information/data, including but not limited to the information provided by you to the Platform/Pay Facility (if applicable) during your registration as a User, shall be retained in accordance with the Privacy Policy published on the Platform from time to time. This Privacy Policy is incorporated herein by reference and complies with applicable laws, including but not limited to the Information Technology Act, 2000 and its associated rules. If you do not agree to your information being transferred or used in this way, please do not use the Platform.
The Company places utmost importance on the protection of users' privacy and considers your personal information to be among its most valuable assets. The Company stores and processes the information provided by you using physical and reasonable technological security measures and procedures in compliance with applicable laws.
Breach and Termination
In addition to other remedies available to the Company, at its sole discretion, it may take various actions including but not limited to cancelling membership, deleting accounts, limiting activity on the Platform, immediately removing information, warning other Users of actions taken, temporarily or indefinitely suspending or terminating user accounts/memberships, and/or refusing access to the Platform. This may occur if:
You breach any provisions of the User Agreement, any related documents, or agreements between You and the Company incorporated therein by reference;
There is misuse of your account or the Pay Facility (if used);
The Company is unable to verify or authenticate information provided by You;
The Company believes your actions may lead to legal liability for the Company, other Users, or yourself.
No actions, omissions, or decisions by the Company will waive any rights or claims it may have against You. A suspended or blocked User may not register or attempt to register on the Platform until reinstated by the Company. However, if You breach the Terms, Policies, or other incorporated documents, the Company reserves the right to take strict legal action, including referring the matter to appropriate authorities for criminal, civil, or other proceedings.
You acknowledge that we may, at our sole discretion and without prior notice, terminate Your access to all or part of the Platform or cease providing access for reasons including but not limited to:
Requests from law enforcement agencies or government institutions;
Your own request;
Suspension or major modification of the website or its services;
Unforeseeable technical issues;
Events beyond our control.
All obligations and liabilities incurred prior to the termination date shall survive the termination of the User Agreement.
Grievance Redressal Mechanism
If you have any grievances, objections, or complaints regarding the Platform, other Users, or the Company, including issues related to suspension, termination, or blocking of your membership or access to the Platform, please promptly raise such concerns with the designated Grievance Officer at support@blinkit.global. Ensure you provide the Grievance Officer with all necessary information and documents to facilitate the resolution of the issue.
The Grievance Officer will endeavor to acknowledge your grievance or complaint within 48 (forty-eight) hours of receiving it. The Grievance Officer may request additional information as needed to investigate and address the grievance or complaint. Efforts will be made to resolve the grievance or complaint within 1 (one) month from the date of receipt.
Please note that failure to provide requested information may hinder the Grievance Officer's ability to resolve your grievance or complaint. By agreeing to these Terms, you authorize and consent to the Grievance Officer contacting you based on the information provided, specifically for addressing the grievance or complaint.
Confidentiality
All communications between you and the Company, as well as any confidential information disclosed to or received by you from the Company, including information related to the Company's business transactions with any entity or individual, must be kept confidential by you. This obligation applies regardless of whether such information is marked as confidential, unless expressly permitted otherwise in writing by the Company.
Additionally, the Company reserves the right to disclose confidential information, on a confidential basis, to prospective and current investors, strategic or financial partners, or service providers, excluding other Users of the Platform.
This confidentiality obligation remains in effect even after termination of your agreement with the Company and closure of your User account.
Severability
If any provision of the User Agreement, or its application to any person or circumstance, is found to be invalid, unlawful, void, or unenforceable to any extent under applicable law, the validity and enforceability of the remaining provisions of the User Agreement shall not be affected. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the provision.
Governing Law and Jurisdiction
The User Agreement and documents incorporated by reference shall be governed by and construed in accordance with the laws of India. Any dispute arising between You and the Company during Your use of the Platform, Pay Facility, or any service related to the Platform, concerning the validity, interpretation, implementation, or alleged breach of any provision of the Terms or any other agreement between the Company and You, in addition to the User Agreement and any other incorporated documents, shall first be referred to the senior management of the Company for conciliation. If the dispute remains unresolved, it shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, and You consent to the jurisdiction of such courts.
Neuphony
Switching to Blinkit transformed our online store. The seamless integration and robust features helped us boost sales and streamline operations. Highly recommend for any e-commerce business looking to scale efficiently.
